1. The Roles We Play Globally
Locally, we may play many roles. But globally, we are consumers, bureaucrats, and mobile workers.... (more)
FROM: the users of social technology
TO: designers and product managers.
A note for people in the social software and tech industry about what we have done to the world and what we can do differently going forward.
We are what we measure. And our industry has measured and optimized around certain things: Clicks. Eyeballs. Monthly actives. Bounce rates. Whales.... (more)